Refunds & Cancellation Policy

At Ashbah Organics, your satisfaction is our priority. We strive to deliver authentic herbal wellness products with the highest quality standards. However, we understand that sometimes you may need to return, exchange, or cancel an order. Our Refunds & Cancellation Policy is designed to make the process simple and transparent.

What Can Be Returned or Refunded?

✅ Change of Mind – If you decide our product isn’t the right fit, you can return unopened and unused items within 7 days of purchase for a full refund (excluding original shipping charges).

✅ Incorrect or Damaged Items – If you receive the wrong product or if your order is damaged upon arrival, please contact us within 7 days of delivery. We’ll arrange a prompt replacement or full refund.

How to Request a Return or Refund?

Please provide these details while initiating return or refund:

Order number
Contact information
Reason for return/refund (e.g., damaged item, wrong product, change of mind)
Approval & Guidance – Our customer care team will review your request within 2 business days and guide you through the next steps.
Return Process
- In-Store Purchases (if applicable): Return the unopened, unused product along with the original receipt at our store.
- Online Purchases: We will provide you with a return shipping label. Send back the unopened, unused item using the provided label.
Refund Timeline – Once we receive and verify your returned item(s), we’ll process your refund within 7 business days via your original payment method (shipping charges are non-refundable).

What Cannot Be Returned or Refunded?

❌ Opened or used products (for hygiene and safety reasons)
❌ Items returned without original proof of purchase
❌ Returns requested after 7 days of delivery
❌ Incorrect or damaged items reported after 7 days of delivery

Order Cancellation Policy

You may cancel your order anytime before it ships. Once your order is dispatched and a shipping confirmation email is sent, our return policy will apply.
Ashbah Organics reserves the right to cancel orders in cases such as:
- Out-of-stock products
- Pricing errors
- Payment issues or bank declines

Our Promise

At Ashbah Organics, we stand behind the purity and authenticity of our herbal wellness products. If you ever face an issue with your order, our support team is here to help you with a quick and hassle-free solution.